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Providers are responding to customer demand to use services anytime and anywhere by rolling out new converged IP services including Voice over WiFi (VoWi-Fi) and Voice over LTE (VoLTE). In addition, providers are collaborating to interconnect these IMS-based voice services and rolling out new codecs such as EVS which provide a superior user experience.
This webinar will explores the complexity of next-gen voice services and explains how leading providers are using pre-launch experience evaluation to ensure successful launches of new services and devices. Actual results from experience tests of next-gen products are presented to illustrate typical experience issues that, if undetected and not addressed, could lead to significant customer dissatisfaction at launch.