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User & Service Experience

You have questions. We have answers.

You’ve got business-critical questions. Are my new devices and services ready to launch? Is my service the best? How do I improve? To get answers, you need to understand the user experience. We invent the technology and methodology for evaluating the user experience of new devices and services. We’ve got the services and systems you need to understand the user experience and get answers to your business-critical questions.

Improving the User Experience

There’s only one way to truly understand how the device and it’s interaction with the network shape user experience—you need to evaluate experience at the mobile device, using the same devices as your customers. Learn how our device-centric approach can help you understand and improve the user experience of new devices and services.

We measure what matters to users

 

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Speech

Assess speech quality for VoLTE, VoWiFi and OTT services with support for all codecs including Enhanced Voice Services (EVS)

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Calling

Evaluate the successful initiation and completion of VoLTE, VoWiFi, 3G, and OTT calls on any Bluetooth-enabled device

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Web browsing

Understand how fast mobile web pages load using any website or special non-caching pages on hosted media servers

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File transfer

Evaluate file transfer speeds for typical user activities using a wide range of file types and sizes and HTTP/FTP protocols

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Video

Assess the quality and smoothness of video in the live network and lab on both up and downlink for IR.94, OTT and more

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Battery life

Determine how new services and device technology impact battery life and power efficiency based on realistic use cases

Products & Services

Fit4Launch

Fit4Launch

Evaluate the user experience of new devices and make improvements to poor performers. Ensure new devices delight customers and differentiate your services

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Insights

Insights

Get answers to your critical questions
about launching, marketing and improving
new services with custom user experience studies

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Umetrix

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The Umetrix platform automates user experience evaluation for voice, video & data services and battery life. Evaluate any device, operating system or network

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Logistics Solutions

Rapidly detect defective smartphones in forward and reverse logistics channels

AVS: Logistics Solution

Spirent AVS rapidly identifies smartphones with acoustic defects—reducing device costs by millions of dollars and ensuring these devices don’t get refurbished and sent back to customers.

Download solution brief →

VoLTE and VoWiFi Webinars

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Assuring the Successful Launch of VoWiFi Devices and Services
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Improving the VoLTE Experience: Best Practices from Early Launches

Need more battery life?

Batteries can’t get much bigger—so future improvements need to come from improved power efficiency. Our analytics help you understand the impact of new services and device technology on battery life and power efficiency—so you can identify weak areas and make improvements.

Watch the webinar →

White papers & reports

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Measuring and analyzing the user experience of video calling services

Download white paper →

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Quantum evaluates the battery
life of the Samsung Galaxy S4 against the S5

Connect Magazine Report →

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Assessing the Launch Readiness of VoWi-Fi Services: Best Practices and Lessons Learned from Early Deployments

Download white paper →

Image Understand the User Experience. On Any Device. Any Network. Anywhere

Understand the User Experience.

On any device.
Any network.
Anywhere.

Need help finding the product that's right for your business?

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