COVID-19 Update from Spirent - February 2021
During this time of unprecedented uncertainty, we remain focused on the safety and well-being of our employees, customers, and partners. Our hearts go out to everyone who has been affected, either directly or indirectly, by COVID-19.
To manage the risks and challenges posed by the pandemic, we have:
Announced that we will not initiate any further return to on-site work until at least July 1, 2021
Restricted employee travel, for all countries outside of East Asia
Introduced new ways of working and enhanced virtual engagement events and opportunities for our employees
Developed an ‘Exposure Notification’ process aligned with local privacy and health regulations, to highlight and track possible COVID-19 exposure
Partnered with mobility platform provider GoCanvas to deliver automated health screening for our US-based employees, contractors, and visitors who enter Spirent facilities
Installed temperature screening devices in our facilities, with further installations coming soon
Introduced the authorization of customer site visits by exception only
We will continue to monitor and review the situation closely and remain fully committed to providing our customers with the solutions, products, and services they need to deliver a new generation of technologies to the world.
Q&A for Spirent and COVID-19
Q: Is Spirent support be impacted by COVID-19 and does Spirent expect continued disruption to Operations?
A: Because of the polices and measure we put into place at the start of the pandemic, we have experienced minimal disruption to our supply chain and our support centers and global offices have remained operational. We continue to deliver service for our customers and partners.
Q: Are engineers still working? Will there be a delay in problem resolutions?
A: Yes, engineers are still working, and we will continue to work to minimize any delay in resolving customer issues.
Q: Are you still providing on-site support?
A: Yes, although within the context of regional and country-specific restrictions, which are changing real-time. On-site support requests continue to be reviewed on a case-by-case basis to make sure customer issues are resolved as quickly as possible, while considering the well-being of our employees, customers and partners.
Q: Does Spirent have any solutions to help with remote testing during this time?
A: Yes, Spirent does offer remote testing options. Please contact your Spirent sales representative or email email@example.com for more information.
Q: For those vendors who supply us with a contingent workforce or have contractors who may regularly visit our facilities, what policies do you have in place to ensure that such individuals do not put our workforce at risk?
A: We are working with all vendors who supply us with contingent workforce or contractors who regularly visit customer facilities to make sure they are following the same rigorous guidelines. We are guided at all times by the regional and country-specific restrictions and legislation, and we are constantly reviewing all safety measures in to ensure they follow the latest guidelines.
Q: As a customer, If I have any further questions, who should I direct these to?
A: Please contact your Spirent sales representative or email firstname.lastname@example.org.
Q: As a partner, If I have any further questions, who should I direct these to?
A: Please contact your local Channel Manager.