As you know, the World Health Organization has declared the novel coronavirus (COVID-19) a global pandemic, and we all need to make decisions that best support our health and the health of those around us. As COVID-19 continues to have an impact around the world, we wanted to share information about Spirent’s preparedness measures to ensure employees’ health and safety, while keeping our customer and partner needs top of mind.
From the onset of COVID-19, Spirent has gathered our Business Continuity teams daily to monitor developments in the U.S. and globally. We have implemented policies around travel and enhanced our virtual collaboration tools, enabling our employees to work securely and effectively from any location. All of this is designed to ensure the well-being of our employees, while maintaining business continuity.
At this time, we do not anticipate COVID-19 will disrupt our ability to deliver service for our customers and partners as our global offices and support centers remain open. Our support experts will continue to be available to you with no change to our support hours. For additional information please visit: Customer Service Center.
We will continue to review our approach and maintain open communication as the situation evolves. Thank you for your confidence in Spirent. I trust this update helps to assure you of our ongoing commitment to our people, clients, partners, and communities.
Q&A for Spirent and COVID-19
Q: Will Spirent support be impacted? Does Spirent expect disruption to Operations?
A: At this time, we are experiencing minimal disruption to our supply chain and our support centers and global offices remain open. We do not currently anticipate disruption from COVID-19 on our ability to deliver service for our customers and partners.
Q: Are engineers still working? Will there be a delay in problem resolutions?
A: Yes, engineers are still working, and we will work to minimize any delay in resolving customer issues.
Q: Will you still be providing on-site support?
A: Yes, although within the context of regional and country-specific restrictions, which are changing real-time. On-site support requests will be reviewed on a case-by-case basis to make sure customer issues are resolved as quickly as possible, while considering the well-being of our employees, customers and partners.
Q: Does Spirent have any solutions to help with remote testing during this time?
A: Yes, Spirent does offer remote testing options. Please contact your Spirent sales representative or email email@example.com for more information.
Q: What travel policies do you have in place with respect to your employees to ensure their safety and to prevent the spread of COVID-2019?
A: At this time, all business travel is restricted. Spirent has enacted a temporary policy, effective immediately, for individuals returning from affected regions. Even if their role requires them to be in a Spirent office location, they may not return to work ‘on-site’ until after a 14-day quarantine period. This includes both business and personal travel.
Q: For those vendors who supply us with a contingent workforce or have contractors who may regularly visit our facilities, what policies do you have in place to ensure that such individuals do not put our workforce at risk?
A: We are working with all vendors who supply us with contingent workforce or contractors who regularly visit customer facilities to make sure they are following the same rigorous guidelines.
Q: As a customer, If I have any further questions, who should I direct these to?
A: Please contact your Spirent sales representative or email firstname.lastname@example.org.
Q: As a partner, If I have any further questions, who should I direct these to?
A: Please contact your local Channel Manager.