MVNO, JOIN Experience, Expands European Footprint in Seven Days

Virtual carrier, JOIN, expands its world-class smartphone experience to Belgium; by teaming with Tweakker, the carrier can minimize customer care costs up to 95% in the process

Crawley UK, March 4, 2015 – Spirent Communications’ Tweakker, part of Spirent’s device intelligence business, announced today that it has extended its access point name (APN) setup platform for Luxembourg-based JOIN Experience (JOIN) to cover Belgium. This extension, developed in just 7 days, signals the beginning of the mobile virtual network operator’s (MVNO’s) European expansion and will enable the firm to minimize customer care costs by up to 95%.

JOIN was successfully launched in Luxembourg last year, and the company has since developed network agreements with tier one carriers across Europe. These agreements allow JOIN’s customers to access any network within Europe and benefit from EU-wide calling and data pricing equivalent to national rates. Now, subscribers have no billing shocks when using JOIN-enabled devices anywhere in Europe.

JOIN’s management sees EU-wide mobile rates and issue-free customer mobile experiences as keys to achieving their goals. They have therefore adopted Tweakker’s APN setup platform to provide instant connectivity settings upon device power-up. JOIN also offers their customers Tweakker’s self-care interactive smartphone guides, covering any smartphone support issue.

Spirent Tweakker has long strived to provide exemplary customer service levels and enjoys a world class reputation with over 100 carrier and virtual carrier clients worldwide. As a policy, the company resolves integration projects with clients within days, and enables MVNOs such as JOIN to integrate Tweakker’s customized solutions and roll out new business offerings in the shortest timeframe.

“Key to JOIN’s success will be providing customers with the ultimate problem-free experience across Europe,” says Pascal Koster, one of JOIN’s managing directors. “By aligning and automating our business connectivity process with Tweakker’s APN setup solution, we can reduce customer care costs by up to a staggering 95% per issue. And with self-care interactive device guides, we have the toolset needed to ensure a world-class customer experience from power-up.”

“Once again, Tweakker has demonstrated its value to the fast expanding MVNO market,” said Sune Sonne Andersen, Tweakker’s vice-president, products. “By developing a customized customer care platform for JOIN within seven days, the MVNO was able to accelerate its Pan European business plans and significantly reduce customer care costs in the process.”

For more information visit: http://tweakker.com/