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New! ONLINE KNOWLEDGE BASE FOR THE SPIRENT COMMUNITY

support.spirent.comThe Customer Service Center (CSC) has been a key resource for maintaining and upgrading Spirent products with the latest software and firmware downloads and for managing Service Requests.

Find the CSC at the same place it’s always been, http://support.spirent.com/

Listening to customer feedback, we designed and implemented a brand-new Knowledge Base (KB)—built from the ground up—with the best-in-industry software platform from InQuira. In the new KB, now a major part of the CSC, you will find thousands of new articles and solutions to help you optimize your Spirent testing solution.

Now there’s more knowledge—and you get it faster and easier than before. The new KB provides many advanced features to help you find answers quickly and stay on top of updates.

BENEFITS OF THE SPIRENT KNOWLEDGE BASE:

  • Access to Knowledge: Comprehensive database of knowledge and information that consolidates Spirent’s diverse information resources
  • Information you can use: Streamlined access to the wide-range of information and knowledge available today, including content for every Spirent product
  • Easy to use: Powerful natural-language search provides instant access to thousands of documents and FAQs
  • Answers your questions: New articles updated daily
  • Updates you on what you want, when you want: Subscription service keeps you up to date with exactly the information you need, when you need it
  • Optimization of your Spirent testing investment: Learn how to improve the productivity and functionality of your Spirent systems, all without having to pick up a phone

New and enhanced features include:

  • Subscriptions: The KB offers many ways to subscribe to content, from a single document to entire categories of content. You can receive emails with updates on new or updated content based on the subscriptions you create. A Popular Subscriptions page gets you started.
  • Search without logging in: You can now conduct searches without logging in to the CSC, with access to thousands of pages of helpful information. If you have a valid CSC account, logging in delivers even more content and more features.
  • Search: The KB has a powerful, easy-to-use search engine that incorporates keyword, technology specific, and test methodology acronyms within your queries. As you review search results, numerous filters help narrow your search.
  • Documentation: Access documentation for your Spirent products directly through the KB.
  • Browse: You can also look through the thousands of articles on the system, with a list of Most Popular Documents that continues to update in real-time based on where you are browsing.

KB Subscriptions

Knowledge Base SubscriptionsKB Subscriptions are a powerful way to keep informed on topics of interest in the KB, and it only takes one click. Once subscribed, you get e-mails reporting changes or new content in your subscriptions. Learn about setting up subscriptions with the KB Subscriptions Guide and take advantage this powerful tool.

Thousands of new documents have been added since the system launched, and new content is added daily in a uniform format.