Acquiring new subscribers for voice, data, and video services to increase market share represents a significant cost in time and money. The competitive threats from other VoIP, Data, and Video providers are as strong as ever and the pressure to provide Triple Play service offerings faster, better, and especially cheaper under the current economic conditions is relentless.
It’s as important as ever to gain new subscribers and acquire new revenue. However, customer retention is absolutely critical to recoup the upfront acquisition, installation, and embedded service maintenance costs for each subscriber’s service. This requires an operational strategy to provision, install and maintain these ever evolving complex services. The service provider must be sensitive to the Quality of Service (QoS) and Quality of Experience (QoE) they are providing in both the initial service turn-up and after turn-up periods.
Spirent’s Video Performance Solution, vScout, provides the service provider Video PM data in a clear simple to understand representation of the customer’s service from a Video Head End to a point as near as possible to the customer’s service area. vScout provides the critical capabilities to ensure Video services meet or exceed the subscriber’s expectations during the entire service life cycle including installation, activation, turn-up, acceptance, and ongoing maintenance. vScout provides more knowledge and visibility of a subscriber’s service than the subscriber has to help the service provider keep customer “churn” to an absolute minimum.
Designed to support the latest next generation video service offerings, SmartSight vScout is built upon Spirent’s years of experience providing Service Assurance solutions to the largest service providers in the world. SmartSight vScout not only manages Spirent’s triple play IPMax probes, but also enables back office integration between the service provider’s inventory, fault, trouble ticketing and other Performance monitoring systems.
- Focus on video quality assessment versus testing and diagnostics
- Rapid exclusion of network video issues in troubleshooting customer trouble
- Fault isolation to the customer, neighbourhood, regional hub office, or video head end
- Provides data for site, regional or entire network overall QoS and QoE to allow the service provider to evaluate critical service issues regardless of the area impacted
- Integrates with Spirent’s SmartSight Central (SSC) test and diagnostic applications to provide a complete performance monitoring and diagnostic solution
